ORDER & DELIVERY QUERIES
Can I order online and collect in-store?
Yes, you can place your orders online and collect it from our store. However, this is applicable to UAE only. Once the order is ready for collection, our team will contact you to collect the order.
When will my order be delivered?
Your order will be delivered to you within the standard delivery lead time as per the Delivery Policy. To know more, click here
How will my order be delivered?
As soon as your order is placed, one of our sales representatives will contact you to confirm the order. Once the order is dispatched from the warehouse, the concerned team will contact you on the number provided during the order process and confirm the time slot for delivery and installation of the product.
You will receive a dispatch confirmation when your order has left our warehouse. You may also contact 04 2678 618 / 050 458 6601 / 052 605 4947 and follow up on the delivery status of your order.
Can I place an order over the phone or by email?
Yes. Our expert sales advisors are more than ready to take your orders over the phone or by email. You may call on 04 267 8618 or email sales@dubaisportsuae.com to place your orders.
I’ve placed an order but why isn’t it showing in My Account?
If you have checked out as a 'Guest', unfortunately, your order won’t show up in your account.
Can I amend an existing order?
Yes, you can do it. All you need to do is contact our sales agent on 04 267 8618 / 050 458 6601 / 052 605 4947 and amend your order.
We do delivery in UAE Only. If orders are received from remote locations, additional delivery charges may apply. For more information please email on sales@dubaisportsuae.com
My order arrived but it’s missing some items. What should I do?
Don’t worry, you can simply contact on 04 2678 618 and they should sort this issue for you.
My order arrived, but it’s the wrong product. What should I do?
We are extremely sorry about this, although the chances of this are remote. You can simply contact our customer care team on 04 2678 618 and they will sort this issue for you.
My order arrived but it is damaged/faulty. What should I do?
Normally this doesn’t happen with ‘product that requires installation’ as our technical team should be present at your premises, and they would obtain your acknowledgment once the product is installed. In case of a product that doesn’t require installation, the logistics process is handled with the utmost care, should you find any such issue, please contact our customer care team on 04 2678 618 or drop an email to sales@dubaisportsuae.com and they should sort this issue for you.
To process your request, please make sure to keep the below information handy.
My order hasn’t arrived yet. What should I do?
If the delivery time has exceeded the standard delivery time as per our ‘Delivery Policy’, you may please contact our customer care team on 04 2678 618 or drop an email to sales@dubaisportsuae.com
RETURNS & REFUNDS
Yes, you can. For detailed information on returns & refund policy, please refer to Return & Refund Policy.
For detailed information on returns & refund policy, please refer to Return & Refund Policy Paragraph.
Simply contact our customer care team on 04 2678 618 and place your request.
How long will it take to process my refund?
After examining the condition of the returned product, the refund will be done within 7-10 working days.
We are confident that our prices are competitive. However, if you do find the same product elsewhere you can request a price match.
Although we offer this service, there may be exceptional scenarios where we may not be able to match prices, due to competitors’ special promotions, or other factors, including pricing errors.
PRICING & PAYMENT
How long will it take to process my refund?
After examining the condition of the returned product, the refund will be done within 7-10 working days.
I’m looking for commercial deals. Do you have special prices for commercial orders?
Yes, we do undertake commercial inquiries including complete GYM setup. Our commercial sales team should be able to provide expert advice on this. Please contact our commercial sales team at 050 458 6601 / 052 605 4947 or email info@dubaisportsuae.com to get a quote.
What are the different payment options available?
We accept all major Debit & Credit Cards. We also offer payment options like Cash On Delivery.
PRODUCT ADVICE & TECHNICAL SUPPORT
Do you have all the products on the website in your showroom as well?
Due to space constraints, we have only displayed limited stocks in the showroom.
Will someone come to install the equipment for me? Do I have to pay for it?
Yes. All our equipment comes with free installation. Our technical team will deliver the equipment and handle the installation as well. However, for remote areas, this service could be chargeable. Please contact on 04 2678 618 to get more information.
Do I need to register for a warranty?
All our product comes with an on-site warranty, meaning there is no need to register for any warranty separately. The purchase transaction itself will act as the warranty. However, not all the products are eligible for a warranty. To know more, click here.
My equipment requires an inspection and service. What should I do?
Don’t worry, we have a dedicated service & technical team to handle all kinds of service & maintenance for the products that we sell. Please contact 04 2678 618 or drop an email to service@dubaisportsuae.com and our team should assist you right away.
How can I get more information about a product I’m planning to buy?
Our sales team is always ready to assist you with any kind of questions that you have about the products. However, you can also call on 04 2678 618 or email sales@dubaisportsuae.com
The product that I’m looking for is showing out of stock. What do I do?
If the product is out of stock, you may enquire about when the item will be back in stock.
